Privacy Policy

Josef Maier Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you use or purchase something from shop.josefmaier.at (the "Website").

PERSONAL DATA WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device. As you navigate the Site, we also collect information about the individual web pages or products you visit, the websites or search terms that brought you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as "Device Information." We collect Device Information using the following technologies: - "Cookies" are data files stored on a device or computer and often include an anonymous unique identifier. For more information about cookies, including how to disable cookies, visit http://www.allaboutcookies.org. - "Log files" log actions on the Site and collect data such as IP address, browser type, Internet service provider, referring/exit pages, and date/time stamp. - "Web beacons," "tags," and "pixels" are electronic files used to collect information about how you navigate the website.

Additionally, when you purchase or attempt to purchase something on the Site, we collect certain information from you. This includes your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as "Order Information."

By "personal data" in this privacy policy we mean both device information and order information.

HOW DO WE USE YOUR PERSONAL DATA?

We generally use the order information we collect to fulfill orders we receive through the Site (including, without limitation, processing your payment information, arranging shipment, and sending you invoices and/or order confirmations). We also use this order information to: communicate with you; screen our orders for potential risk or fraud; and provide you with information or advertising related to our products or services, consistent with your privacy preferences.

We use the device information we collect to screen for potential risk and fraud (in particular, your IP address) and generally to improve and optimize our website (for example, by analyzing how our customers navigate and interact with the website and to assess the success of our marketing and advertising campaigns).

We share your personal information with third parties who help us use your personal information as described above. For example, we use Shopify to operate our online store. For more information about how Shopify uses your personal information, please visit: https://www.shopify.com/legal/privacy. We also use Google Analytics to understand how our customers use the website. For more information about how Google uses your personal information, please visit: https://policies.google.com/privacy?hl=en. You can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. Finally, we may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIORAL ADVERTISING

As described above, we use your personal information to provide you with targeted advertisements or marketing communications that we believe may be of interest to you. For more information about how targeted advertising works, please visit the Network Advertising Initiative ("NAI") educational page at http://www.networkadvertising.org/understanding-onlineadvertising/how-does-it-work. You can opt out of targeted ads here:

COMMON LINKS INCLUDE:

FACEBOOK – https://www.facebook.com/settings/?tab=ads

GOOGLE – https://www.google.com/settings/ads/anonymous

BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services through the Digital Advertising Alliance’s opt-out portal: http://optout.aboutads.info/.

DO NOT TRACK

Please note that we will not alter our website's data collection and use practices when we receive a "DoNotTrack" signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access the personal information we hold about you and to request that it be corrected, updated, or deleted. If you wish to exercise this right, please contact us using the contact details below. Furthermore, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site) or to pursue our legitimate business interests listed above. Additionally, please be aware that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will retain your order information for our records unless you ask us to delete this information.

CHANGES

We may change this privacy policy from time to time to reflect changes to our practices or for other operational, legal or regulatory reasons.

CONTACT

If you require more information about our privacy practices, have questions, or would like to make a complaint, please contact us by email at info@josefmaier.at or by mail at the address below: Hauptstraße 19A, Raaba-Grambach, Styria, 8074, Austria

FAQs

Order & Payment

How can I order a work of art?

→ You can purchase artworks directly through the webshop at www.shop.josefmaier.at or submit an inquiry for originals or commissioned works using the contact form.

Which payment methods are accepted?

→ We accept credit cards, PayPal, Klarna (installment payments available), and bank transfers. Alternative payment methods can be arranged for individual requests.

Do you offer payment in installments?

→ Yes, we offer installment payments for originals and hand-painted multiples (HPMs) through Klarna. Alternatively, a customized payment arrangement is possible.

Shipping & Delivery

How is the artwork shipped?

All works are professionally and securely packaged to prevent damage during transport. Shipping is via an art forwarding agency or tracked carrier.

How long does delivery take?

  • Originals & Hand Painted Multiples (HPMs): The delivery time is up to 6 weeks, as each work is carefully packaged and transported.
  • Art prints: Delivery time is usually 7-14 days.
  • Custom work: Delivery times vary depending on the agreement and complexity of the work.

Which countries do you ship to?

We ship internationally. Shipping costs and delivery times may vary depending on the country. Please contact us for exact shipping details to your country.

What are the shipping costs?

Shipping costs vary depending on the size, weight, and destination of the artwork. The exact costs will be displayed during the ordering process.

Returns and exchanges

Can I return my artwork?

  • Art prints: Can be returned within 14 days.
  • Originals, HPMs & commissioned works: Are non-returnable as they are individually manufactured or produced in limited quantities.

What do I do if my artwork arrives damaged?

If your artwork arrives damaged, please contact us via email within 48 hours of receipt with photos of the damage. We will find a solution, whether that's a refund or replacement.

Who bears the return costs?

The buyer is responsible for return shipping costs, except in the case of damaged or incorrectly delivered artwork.

Payment and financing

Which payment methods are accepted?

  • Credit card (Visa, Mastercard, American Express)
  • PayPal
  • Klarna (installment payments possible)
  • Prepayment by bank transfer

Do you offer payment in installments?

Yes, installment payments are possible via Klarna or by individual arrangement, especially for originals and hand-painted multiples.

Will I receive an invoice with VAT shown?

Yes, you will receive a VAT invoice after purchase.

Certificates & Authenticity

Will I receive a certificate of authenticity?

Yes, every original and every hand-painted multiple comes with a certificate of authenticity confirming the authenticity of the work.

Are the art prints also signed?

Yes, all art prints are hand-signed and numbered by the artist.

Individual commissioned work

Can I have a work of art made according to my wishes?

Yes, custom commissions are possible. You can discuss your preferences regarding style, color, size, and theme with Josef Maier.

How does the process of commissioning work?

  1. Contact and discussion of ideas.
  2. Creation of a design or concept by the artist.
  3. Down payment of 50% of the agreed purchase price.
  4. Production of the artwork.
  5. Finalization and delivery after full payment.

What are the costs for a commissioned work?

Prices for commissioned work vary depending on size, technique, and complexity. Individual consultation is necessary.

Miscellaneous

Do you offer art for companies or galleries?

→ Yes, we offer custom artwork for companies, hotels, and galleries. Contact us for customized concepts.

How should I hang and care for my artwork?

  • Avoid direct sunlight to prevent the colors from fading.
  • Store the artwork in a dry room.
  • Clean the surface only with a soft, dry cloth.

Are the colors in the product images true to the original?

We strive to display the colors of the artwork as accurately as possible. However, slight color variations may occur depending on your screen settings.

Exclusive offers & contact

Are there exclusive early access to new works?

Yes, subscribe to our newsletter to get access to new artwork, exclusive promotions and insights into the artistic process.

How can I contact the artist?

➡ Any further questions? Contact us directly!