FAQ

How can I order a work of art?

→ You can purchase artworks directly through the webshop at www.shop.josefmaier.at or submit an inquiry for originals or commissioned works using the contact form.

Which payment methods are accepted?

→ We accept credit cards, PayPal, Klarna (installment payments available), and bank transfers. Alternative payment methods can be arranged for individual requests.

Do you offer payment in installments?

→ Yes, we offer installment payments for originals and hand-painted multiples (HPMs) through Klarna. Alternatively, a customized payment arrangement is possible.

How is the artwork shipped?

All works are professionally and securely packaged to prevent damage during transport. Shipping is via an art forwarding agency or tracked carrier.

How long does delivery take?

• Originals & Hand Painted Multiples (HPMs): The delivery time is up to 6 weeks, as each work is carefully packaged and transported.
• Art prints: Delivery time is usually 7-14 days.
• Custom work: Delivery times vary depending on the agreement and complexity of the work.

Which countries do you ship to?

We ship internationally. Shipping costs and delivery times may vary depending on the country. Please contact us for exact shipping details to your country.

What are the shipping costs?

Shipping costs vary depending on the size, weight, and destination of the artwork. The exact costs will be displayed during the ordering process.

Can I return my artwork?

• Art prints: Can be returned within 14 days.
• Originals, HPMs & commissioned works: Are non-returnable as they are individually manufactured or produced in limited quantities.

What do I do if my artwork arrives damaged?

If your artwork arrives damaged, please contact us via email within 48 hours of receipt with photos of the damage. We will find a solution, whether that's a refund or replacement.

Who bears the return costs?

The buyer is responsible for return shipping costs, except in the case of damaged or incorrectly delivered artwork.

Which payment methods are accepted?

• Credit card (Visa, Mastercard, American Express)
• PayPal
• Klarna (installment payments possible)
• Prepayment by bank transfer

Do you offer payment in installments?

Yes, installment payments are possible via Klarna or by individual arrangement, especially for originals and hand-painted multiples.

Will I receive an invoice with VAT shown?

Yes, you will receive a VAT invoice after purchase.

Will I receive a certificate of authenticity?

Yes, every original and every hand-painted multiple comes with a certificate of authenticity confirming the authenticity of the work.

Are the art prints also signed?

Yes, all art prints are hand-signed and numbered by the artist.

Can I have a work of art made according to my wishes?

Yes, custom commissions are possible. You can discuss your preferences regarding style, color, size, and theme with Josef Maier.

How does the process of commissioning work?

1. Contact and discussion of ideas.
2. Creation of a design or concept by the artist.
3. Down payment of 50% of the agreed purchase price.
4. Production of the artwork.
5. Finalization and delivery after full payment.

What are the costs for a commissioned work?

Prices for commissioned work vary depending on size, technique, and complexity. Individual consultation is necessary.

Do you offer art for companies or galleries?

→ Yes, we offer custom artwork for companies, hotels, and galleries. Contact us for customized concepts.

How should I hang and care for my artwork?

• Avoid direct sunlight to prevent the colors from fading.
• Store the artwork in a dry room.
• Clean the surface only with a soft, dry cloth.

Are the colors in the product images true to the original?

We strive to display the colors of the artwork as accurately as possible. However, slight color variations may occur depending on your screen settings.

Are there exclusive early access to new works?

Yes, subscribe to our newsletter to get access to new artwork, exclusive promotions and insights into the artistic process.

How can I contact the artist?

• Email: info@josefmaier.at
• Sales: jlk@josefmaier.at
• Phone: +43 676 5216131
• Web shop: www.shop.josefmaier.at
• Website: www.josefmaier.at
• Instagram: @josefmaier.art

➡ Any further questions? Contact us directly!